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Below are some of the most commonly asked questions about the Old National Centre. If you have any questions that aren't answered by this FAQ,
contact us at 317-231-0000.
Do I have to pay a service fee if I purchase tickets at the venue, and if so how much?
Yes, $5.00 per ticket.
What is the seat availability for any given show?
You may stop in to our Box Office, call the toll free number 1-800-745-3000 or visit and go to the specific event you are interested in.
How can I purchase tickets for a show?
You may come in to our Box Office, call our toll free number 1-800-745-3000, go to any Ticketmaster Outlet, or visit
Can I buy tickets over the phone?
To buy tickets over the phone you may call the toll free number 1-800-745-3000.
What forms of payment do you accept at your Box Office?
We accept all major credit cards and cash.
Where is the Old National Centre located?
The venue is situated downtown Indianapolis at the corner of Alabama Street and North Street. The venue address is 502 North New Jersey Street, Indianapolis, IN 46204.
Can I buy presale tickets at the Box Office?
Presale tickets are only available online at
What are the box office hours?
Monday – Thursday 12-6
Friday 10-6
Saturday 10-2
1 hour prior to shows on Saturday and Sunday
What time do the doors open for the show?
Venue opens for food and beverage 1 hour prior to scheduled show time.
I or someone in my party is in a wheelchair, (or needs accessible seating for a particular show). What is the availability for accessible seating for a particular show?
You may stop in to our Box Office or call the toll free number 1-800-745-3000 for seat availability. We will be happy to assist you.
Are there age restrictions to attend a show at the Old National Centre?
Typically no, we are an all ages venue; however, some shows may be most suitable or restricted at the artist's request due to adult content.
Where can I find a venue map online?
Venue diagrams are available at or Our site also has a seating chart available -- click on "Venue Info" in the site navigation at the top of any page.
What/where is the Orchestra section?
The Orchestra Level is simply another reference for the main floor level.
May I bring a camera to the show?
The venue policy is any non-professional camera– which includes 35mm, instamatic cameras, or digital. Some tours in particular Broadway request no cameras. You may call the venue for more information within 48 hours prior to any given event.
Where can I park and what does it cost?
Our main lot & reserved parking is located directly in front of the marquee and entered off of Alabama Street. Our secondary lot, North Lot, is located at the corner of North Street and New Jersey Street and is entered off of North Street. Reserved parking is available at all points of purchase for $15.00. Evening of the event is first-come, first-served basis. Beat the rush and reserve your space now!
Do children require tickets for a certain show?
If your child has reached their 1st birthday, they will need a ticket for the show.
Where is the accessible parking located?
Accessible parking is located in our main lot directly to the right of the marquee. Entrance is off Alabama Street, located on the west side of the venue. When full, other space will be made for accommodations.
Do you sell liquor/have a bar? Can we take our drinks into the theatre?
A full menu of food and beverage options is available at the venue including alcoholic and non-alcoholic beverages. Food and beverages is allowed into the theatre or Egyptian Room.
Do you permit smoking in the building?
We are a non-smoking facility. Pass-outs are provided at events to designated smoking areas outside of the venue.
I am hearing impaired and would like to request a signer for a specific event.
To request a signer, please call the main number at the venue 317.231.0000 at least 48 hours prior to the performance date. Hearing impaired devices are available at the main office during events.
Who would I speak to about something I lost at a show?
Either drop by the venue main office located next to the main doors off Alabama Street or call the venue at 317.231.0000. Lost & found articles are kept for 30 days.
Do you sell tickets to shows at the Lawn at White River State Park?
You may purchase tickets to all Lawn at White River State Park performances at the Old National Centre during regular Box Office hours.
I'd like to buy tickets for the Murat Shrine Circus. Where are those available?
Call the Murat Shrine at 317-927-7622.
Can you suggest a restaurant within walking distance?
Food is available at the venue and in our lounge 2 hours prior to performance, or there are a plethora of restaurants, pubs, & bars located at the Mass Ave Arts District.
Can you suggest a hotel in the area?
You can visit for local hotels.
I have tickets for a show in the Egyptian Room and it's supposed to be General Admission, but there is seat number on my ticket. What does that mean?
Inventory & sales are tracked by a seat number printed on the ticket. Look for additional clarification on your ticket as to whether the show is Reserved (and therefore seated) or General Admission (standing room only – no chairs).
Do you have a coat check?
Coat check is typically available during the cold months of the year.
How do I watch videos on the event detail pages or "Photos & Videos" pages of this website?
To view the artist videos you must install the Adobe Flash plug-in for your web browser. You can download the appropriate Flash installer for your platform at Follow the on-screen instructions to download and install Flash for your browser, then reload the pages with videos you would like to view -- the videos should stream and be viewable now.
How do I listen to the iTunes preview sound clips on the event detail pages of this website?
To listen to the iTunes preview sound clips you need to install Apple Quicktime. If you already have Apple's iTune's software installed, you should be able to listen to the clips by clicking on the song titles. To download the latest version of Apple Quicktime and/or iTunes for your computer, visit
Get the answers to frequently asked questions about Old National Centre